Refund Policy
Thank you for shopping at PTL Candles and Gifts. We value your satisfaction and want to ensure that you have a positive and happy shopping experience with us. This Refund Policy outlines the terms and conditions for requesting a refund for your online store purchases.
1. Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
- The item(s) must be purchased directly from our online store at www.ptlcandlesandgifts.com
- The request for a refund must be made within 7 days from the date of purchase.
- The item(s) must be unused, in its original packaging, and in the same condition as when you received it.
- Any promotional or free items received with the purchase must also be returned.
Please note that certain products may be exempt from being eligible for a refund due to hygiene reasons or if they are personalized or custom-made.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at ptlcandlesandgifts@gmail.com within the specified timeframe.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer support team will review your request and provide you with further instructions on how to proceed.
3. Refund Process
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days and a credit will automatically be applied to your original method of payment.
Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment provider.
4. Shipping Costs
Shipping costs for returning the item(s) are the responsibility of the customer, unless the return is due to an error on our part or a defective product. In such cases, we will provide you with a prepaid shipping label or arrange for the return shipping.
5. Exchanges
If you wish to exchange an item for a different one, please follow the refund process mentioned above and place a new order for the desired item(s) on our website.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.
7. Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at ptlcandlesandgifts@gmail.com
Thank you for shopping with us and we wish you all the very best.